General PokerStars Casino FAQs

Casino Games

What Casino games are offered? Where can I find the rules of Blackjack and Roulette? Can I play Casino games using a Mac personal computer? Can I play Casino games on your mobile software? What is the origin of the Casino games software? Can I chat with players at Multi-Player casino tables in the same way I do at poker tables?


What is a 'Split' in Blackjack? How do I 'Double Down' in Blackjack? What is 'Insurance'? What is the difference between a soft 17 and a hard 17 in Blackjack? In Blackjack, what % is the theoretical Return to Player (RTP)?


How many numbers are there on a Roulette wheel? What is the meaning of 'Inside Bets' and 'Outside Bets'? In Roulette, what % is the theoretical Return to Player (RTP)?

Casino Gameplay

What is a Random Number Generator (RNG)? Is it possible to hide Casino games navigation in the main lobby? How many tables can be played at once? What is the meaning of Single Player tables and Multi-Player tables? Can the Dealer Voice be switched off? Why do Casino games tables not display my custom table background? If I am playing at a Blackjack table and in the middle of a hand, can I 'Double' or 'Split' if I do not have sufficient chips? How long can players sit out at casino games tables?

Disconnection Policy & Refunds

If I’ve placed bets on a Blackjack table, but am then disconnected before the hand is dealt, what happens? If I am disconnected in the middle of a Blackjack hand, what happens? Will I lose my chips if I accidentally close the window after my Blackjack hand is dealt, but before I take my action? What happens if I have placed bets, but leave a Roulette table? What if I am disconnected or leave, and am unable to resume my saved game? What happens if I leave or am disconnected from a table once my actions are complete, but before the wheel has finished spinning or the dealer has finished dealing their hand?


Do I need to create a new account to play Casino games? Who do I contact if I have further Casino games-related questions or concerns?